New Report: Online Self-Service in Small Business Insurance

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While an increasing number of insurers are evaluating self-service capabilities, a surprising number are wary about offering small business self-service capabilities, primarily out of a fear of disrupting the independent agency channel they depend so heavily upon. Ironically, most believe that the market is ready and that someone else will offer this within 2 years.

Report Summary: http://www.novarica.com/report_smallbiz_service.shtml

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