Archive for the ‘Press releases’ Category

We’ve Moved: http://blog.novarica.com

March 4, 2009

We’ve moved our blog to http://blog.novarica.com. Please update your bookmarks, and thanks for visiting!

Advertisements

New Report: Online Self-Service in Small Business Insurance

February 2, 2009

While an increasing number of insurers are evaluating self-service capabilities, a surprising number are wary about offering small business self-service capabilities, primarily out of a fear of disrupting the independent agency channel they depend so heavily upon. Ironically, most believe that the market is ready and that someone else will offer this within 2 years.

Report Summary: http://www.novarica.com/report_smallbiz_service.shtml

Press Release: AXA EQUITABLE, MASSMUTUAL, AND NEW YORK LIFE PRAISED FOR STRONG ONLINE OFFERINGS IN NEW REPORT

January 29, 2009

January 29, 2009 (New York): Novarica, a research and advisory firm, singled out MassMutual, AXA Equitable, and New York Life for their strong online customer service offerings in a new report published today, Online Customer Service at Top US Life/Annuity Insurers.

“Even the highest-touch, most-adviser-oriented companies realize that their high-value customers are managing more and more of their financial lives online,” commented report co-author Matthew Josefowicz, director of Novarica’s insurance practice. “Although none of the leading life/annuity companies have yet taken the leap to online sales (or even online quoting), a strong service capability for current customers and rich educational content to lure new customers into a conversation with an agent are becoming competitive necessities, especially as Generations X and Y move into their prime accumulation years.”

The report ranks seven leading insurers’ websites in 15 categories, including overall ease of navigation; online payments, policy changes, funds allocation/transfer, account viewing, claims submission, withdrawals, calculators, planning tools, and policy loans; non-English language materials; agent/office locator; educational multimedia and articles; and social bookmarking/sharing functionality.

COMPLETE PRESS RELEASE HERE